FAQ
The Knowledge Base provides an easy and quick guide to help with most common questions, with the following How to topics

 

Click on a question:

 

Registration questions:

  • Why should I register?

    • There is a number of good reasons:

    • You will get free version updates of this program.
    • You will get full support for this program.
    • You will receive information about new products.
    • You will have priority on e-mail replies.
    • You will sleep well at night for having done the right thing !
    • BackupMe is not freeware.  It's shareware, and protected by international laws.  You may use it during the evaluation period (30 days); after that, you either have to register, or stop using it.
    • If you don't register, I don't make money. If I don't make money, I cannot support this program.

  • How do I register?

    • Simple.  Just visit our online secure Purchase page to place an order.  You have to have a valid credit card for the registration.  After you register, we'll send you the key that will remove all limitations.

  • I don't have a credit card or would not like to use it in the Internet. How do I register?

    • No problem.  Please continue to order online as if you had a credit card but on the form you enter your name and address click on one of the buttons at the foot of the page:

    • By fax - Start to order online as described above then print out the screen that follows and add your card number and fax to us to any of the numbers we have in over 13 countries. We process same or following working day of receipt.

    • By Phone - Start ordering online as described above and we call you back nearly anywhere in the world 24 hours a day using our automated voicemail phoneback system - you give us your order number and card details and we process same or following working day.

    • By check - Start ordering online as shown above and then print out the page that follows and pin to a US check or UK cheque with the amount shown in either USD or GBP currency.

    • By PayPal - Start ordering online as shown above and select the By Paypal option then print out the page that follows and write anywhere in big letters 'By PayPal' on the document and sign it before faxing to us.

    • By Wire transfer - Please start your order online (see above) and select "By Pro-Forma Invoice" option. The next page will give you full bank details and instructions.

  • Will my registration work for the future versions?

    • YES.

  • I've seen a crack or serial number in the Internet/UseNet. Can I apply it?

    • Technically, yes. But remember, you break the law and won't have any technical support. Also we have most up-to-date list of crack numbers and don't be surprised if you won't be able to restore your files.

 

Using questions:

  • What is BackupMe?

    • Click here to read more.

  • What is a Backup Set?

    • BackupMe works with data organized in Backup Sets. To backup or restore your data, you need to create a Backup Set defining which files to operate with, where to backup them, and when to update the content.

  • What can I do with a Backup Set?

    • You can start incremental or full backup, restore of this Backup Set and view its logs.

  • What maximum amount of data can I backup?

    • There are no any limits! You can backup as much data as you want.

  • Does BackupMe support tape drives?

    • Yes. It supports any tape unit that is recognized by Windows NT/2000/XP. Also you can backup on a remote (shared) tape unit via network using any operating system.

  • Does BackupMe handle different time stamp conventions between NTFS and FAT?

    • Yes, this difference does not influence backup procedure.

  • Can I backup an open file which is in use by another program?

    • Yes, if you use Windows NT/2000/XP. BackupMe has a special kernel driver that allows to backup opened files. It gains an access to a file on the kernel level. more...

  • Can I avoid huge network transfers when do full backups through slow communication lines?

    • If you backup your files to FTP Server with access through slow communication lines and can physically access the server, you can use a special trick to avoid huge network transfers during full backups:

    1. Start Registry Editor (Regedt32.exe).

    2. Open the following key:
      3. HKEY_CURRENT_USER\Software\KIESoft\BackupMe
    3. On the Edit menu, click Add Value.

    4. Add the following value:
      5. Value Name: RedirectFTPTransfersToDiskFolder
      Data Type: REG_SZ
      Data: X:\path\to\folder\to\store\backup\archives
    5. Click OK.

    6. Start full backup. BackupMe will ask you to confirm the folder to store backup archives.

    7. On the Edit menu, delete the RedirectFTPTransfersToDiskFolder value.

    8. Quit Registry Editor.


    IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

  • Can BackupMe run as a service on Windows NT/2000/XP?

    • To run periodical backups BackupMe uses the standard Windows scheduler that is run as a service on Windows NT/2000/XP. The scheduler starts backups whether you logged or not.

  • Can I perform backup of different files or folders at a time?

    • Yes. You can backup as many files or folders as you need. For details, see Backup Set Wizard page.

  • Can the program do a full restore to a blank hard drive?

    • Yes, the program can do this. You have to use Disaster Recovery CD module to be able to restore operating system.

  • Why instead of one backup archive I found in the target folder many files with "...zip.zNNN" and "...zip.cat" extensions?

    • When BackupMe backs up, it makes a few backup archives because that allows to span backup on a few media and to increase reliability and speed of restore process.

    ZIP format does not support native spanning and that's why BackupMe makes a few small volumes. Each ".zNNN" files is a volume. Don't worry, it's a standard ZIP file, but it contains only a part of backed up files. Restore wizard automatically works with them and you don't need to know anything else about it.  This is a normal situation.

  • How to map or disconnect network drive during backup?

    • 1. Double-click on a Backup Set to edit it
    2. Go to External programs page
    3. Add a new external command.
    4. Use "net" DOS command. (type "net /?" in the command prompt to get more information)

 

ADD:

  • How to add a new backup Set?

    • Press New button at the "Backup Sets" page.

  • How to add a log of an external program to the backup log?

    • 1. Activate External commands page of the Backup Set
    2. Add the external command that you want to execute.
    3. Add the external command with the path = $(AddToLog) and command line = name of the report file of the external program.

 

BACKUP:

  • How to backup all files?

    • 1. Right click on a Backup Set
    2. Select Run full backup... command from context-sensitive menu.

  • How to backup only new or changed files?

    • 1. Right click on a Backup Set
    2. Select Run incremental backup... command from context-sensitive menu.

  • How to get a list of files to backup?

    • 1. Right click on a Backup Set
    2. Select Files to backup... command from context-sensitive menu.

 

CHANGE:

  • How to change the Backup Set properties?

    • 1. Select Backup Set
    2. Edit its properties at the tabbed window below
    3. Press Save button to save changes.

 

DELETE:

  • How to delete a Backup Set?

    • 1. Select Backup Set
    2. Press Delete button

 

ENCRYPT:

  • How to encrypt backup archives?

    • 1. Select Backup Set.
    2. Activate Others page in the tabbed window below.
    3. Enable password protection and enter a password.
    4. Press Save button to save changes.

 

FIND:

  • How to find a backed up file or folder?

    • 1. Select Backup Set.
    2. Press Restore button.
    3. A tree with all backed up files will appear.
    4. Select Find... command and fill in the fields.
    6. Click OK
    7. Click the Find next... menu to search again.

 

MOVE:

  • How to move the program to a different computer?

    • To move BackupMe to a different computer you have to:

    1. Save your current repair information under using the "Save/Restore repair information..." command. We recommend to save it on a floppy disk.
    2. Install the latest version of BackupMe on a target computer. You can download it at http://www.kiesoft.com/backupme/.
    3. Restore the saved repair information under using the "File -> Save/Restore repair information..." command.
    4. Apply your registration key.

    As a result you will have all your Backup Sets. If you need to restore files, do it as usual. But all backups will be full at the first time (Because repair information does not have big local catalogs files you need to do incremental backups). If you do not want to do full backups again you have to copy "C:\Program Files\KieSoft\BackupMe\Catalogs" folder from the sourse to the target computer.

    But do not delete any files from your sourse computer until you are not sure that everything was moved OK.

 

RESTORE:

  • How to restore a few saved files?

    • 1. Select Backup Set.
    2. Press Restore button.
    3. Select the necessary files
    4. Press the Restore button.

 

SCHEDULE:

  • How to schedule a backup?

    • 1. Select Backup Set.
    3. Activate Scheduling page and set up the schedule properties.

 

Have a question that is not answered here? Mail it to: admin@kiesoft.com